High quality, cost-effective solar panels for commercial and residential: free quote, affordable monthly payments, and exemplary support.
Not a faceless company – a family business with a flexible and committed team
Cost-effective – budget payment options available such as 0% down payment
A truly customized, personal service – for both residential and commercial
Over 40 years’ experience in the industry – a growing, friendly, family team
Custom-made solar panel systems designed to fit the electricity needs of each individual customer
Round-the-clock system monitoring - see what you’re using and saving
Budget payment options - pay in small monthly installments, and get the most from incentive schemes
Easy, straightforward process that’s explained on the site and guides you through
The site could benefit from a little more information on each commercial/residential section - no warranty or guarantee information up front
A welcome video would be a great way to summarize the company and its offering
No chat feature, which would be a nice extra to be able to chat to a member of the team directly
It’s clear to see that Pacific Solar are specialists in developing custom-made solar panels for both commercial and residential customers that are high quality and efficient. Solutions that are clearly tailored to their specific preferences and requirements. Their site is clearly laid out, with a good level of information on each page, detailing the quality and efficiency of their products, and their exemplary customer service. The process itself is made really easy too, with a step-by-step guide to getting started with a free quote. They clearly explain the installation process on their website, which many providers seem to forget. They also explain that each system has round the clock monitoring so it’s easy for customers to see exactly what they’re using, and saving.
It’s always good for commercial and residential customers to have a clear idea of what finance options are out there for the solar panel systems (especially in different states), as well as the potential savings they could make.
Pacific Solar have really made a point of explaining the rewards that could come with going solar. Providing customers with a free quote, details about the choices of leasing and owning, how to benefit from a variety of incentives and payment options - such as 0% down, how to make a profit, and increasing the value of your home or business.
Pacific Solar will walk you through the whole process, making it all smooth sailing and a comfortable experience all round. They’ll also help customers get to grips with what rebates and programs are available, and even say they will prepare any necessary documents.
It’s assuring to know that Pacific Solar aren’t just experienced - with over 40 years in the industry. But also that they’re a family business built on customer service, and building strong relationships with their clients with many installations over the years.
Their testimonials speak for themselves, and there’s a great emphasis from previous customers about how refreshing it was to be able to be in contact with the owner of the company at any point in the process, which obviously counts for a lot.
The only thing lacking is that there is some photographic examples of previous projects, it would be nice to see some slightly more detailed case-studies about specific projects, especially for commercial clients. This would further help to present a 360º summary of their services, as occasionally, some of the information is a little thin on the ground in places.
Like every part of their site, and their business, Pacific Solar pride themselves on making things as straightforward as possible for their customers. Whether it’s a commercial or residential installation, they’re clear that they communicate with you every step of the way throughout the process. So customers always know exactly what to expect and when to expect it.
Once the installation is complete, Pacific Solar are keen to maintain a relationship with customers to not only ensure the solar systems are working as efficiently as they can, but also for ongoing monitoring and maintenance services as and when required.
There’s no denying that Pacific Solar pride themselves on exemplary customer service. In their own words, they say they thrive on family spirit and a team effort. And they say both their employees and their clients are treated like family – with respect and honesty, and it’s this philosophy that has become so vital to their success. So it’s reassuring to know that should anything go wrong with the installation, then it would be taken care of and be in the absolute best hands.
All of Pacific Solar’s panels and systems come with a 25-year warranty, which is pretty standard now amongst all suppliers and installers. They also provide ongoing maintenance and repairs, help and advice. Maintenance is assured, with round-the-clock monitoring systems so customers can see what energy they’re using and saving, and can quickly tell if something is wrong. The after-care service is also of course always good to see.
That said, there is no clear information on the site itself about the warranty or guarantee, we needed to get in touch for this information, so it would have been useful to have this more upfront, or at least in the FAQ section.
A wonderful solar power company, offering a variety of cost-effective solar panel system solutions for both commercial and residential clients. A small friendly, family team who are clearly very experienced. Clearly driven by offering a straightforward process, high quality, efficient products, affordable payment options, and driven by the importance of customer service and after-care once the product is installed.